Transport Services is a leading transportation company specializing in freight, warehousing, and last-mile delivery. Despite strong demand, they faced challenges in operational efficiency and delivery accuracy.
The company was struggling with frequent inventory mismatches and manual errors, which led to delays in order processing. These issues caused bottlenecks in the supply chain and made it difficult to track stock levels accurately. Customers experienced late deliveries and order cancellations, reducing their trust in the service. As a result, customer churn increased and operational costs rose due to repeated corrections and lost sales.
SwiftMove introduced an advanced inventory system with integrated barcode scanning to eliminate manual errors. Real-time stock visibility allowed teams to track inventory movement instantly and make accurate decisions. Order processing became faster and more reliable, significantly reducing shipping delays. The solution improved order accuracy to 98% and led to a notable increase in customer satisfaction and loyalty.