You can reach our support team anytime via email, WhatsApp, or our website contact form. We’re happy to assist with orders, delivery tracking, and product guidance.
If your candle arrives damaged, broken, or defective, contact us within 48 hours with a photo and order details. We will replace it at no cost.
Yes, we accept returns and exchanges within 7 days for unused products in original packaging. We are committed to ensuring complete customer satisfaction.
Yes! We offer free shipping on orders above ₹999 within India. International delivery options are coming soon. Sign up for updates!
Orders are processed within 24 hours and delivered within 3–7 business days depending on your location. You’ll receive tracking notifications once shipped.
Yes, our jars are reusable and recyclable. Once the wax is finished, wash the jar with warm soapy water and repurpose it for storage, décor, or DIY crafts.
Absolutely! We offer custom fragrance blending, private labeling, and bulk corporate gifting options. Contact us for pricing and more details.
Yes, we provide premium gift wrapping options and personalized message cards, perfect for birthdays, weddings, and festive gifting.
For best performance, trim the wick before each use, allow the candle to melt fully on the first burn to avoid tunneling, and avoid burning for more than 4 hours at a time. Keep away from fans, windows, and flammable objects.
No, when burned correctly our candles produce minimal to no black smoke. Always trim your wick to 1/4 inch before lighting for the cleanest burn.
All fragrances used are IFRA-certified and safe for indoor use. They are non-toxic and free from phthalates and harmful additives.
We primarily use soy wax and soy-paraffin blends for a clean and long-lasting burn. Soy wax is renewable, biodegradable, and provides an excellent scent throw.
Our candles have an average burn time of 25 to 60 hours, depending on size and wick type. Each product page mentions the exact burn duration for your reference.
Yes, our candles are made using premium natural wax blends, high-quality fragrance oils, and lead-free cotton wicks. We ensure safe and clean burning without harmful chemicals.
We offer a wide range of scented candles including floral, fruity, woody, fresh, and seasonal collections. You can choose jar candles, pillar candles, tea-lights, and gift sets to match your preference and room ambiance.